Customer Help

This depends on the country in which the order is placed and the shipping timeframe of the logistics provider. Our aim is to transport the items to your destination as quickly as possible. Usually this is between 2-20 days. Please review our shipping policy.

You can find account options during the checkout process by creating or in the header section of the website.

When the order is not shipped, you can contact us to change it. But when the order is shipped, the address cannot be changed.

If you create an account, you can view it in My Orders, and in the meantime we’ll send you an email to let you know the status of the order.

If you ask for this information to be saved, we will. We work with well known payers which are PayPal and Stripe.

Generally speaking, we do not adjust taxes unless there is a government policy to do so.

If you can find your country during the checkout process, then yes. We ship to most regions and countries in the world.

Generally, yes. But it is also possible that your package is divided into several, this is because we have different warehouses and carriers.